On the back of a complete overhaul of Ryanair’s website, the low cost Arline is introducing changes to its baggage and check in policies, in a bid to attract more customers.
Ryanair image via @ Paolo Margari
The no-frills airline announce on 28th November it was to allow passengers to bring a second small carry-on bag for free. It’ll also see the Ryanair boarding card fee reduced from €70/£70 to €15/£15 for customers who are already checked in online. This will presumably come into play if a customer has already printed out their check in card and mislaid it.
It’s part of CEO Micheal O’Leary’s plan for a whole series of customer service improvements across the Ryanair network. It comes in addition to a grace period of 24 hours to correct minor booking mistakes and a selection of new quieter flights, (pre 8am and post 9pm.) There’ll be no more fighting over seats either, as fully allocated booking will be introduced on 1st February.
Maybe the most important part of the changes is Ryanair hand luggage size. In addition to a single 10kg cabin bag, te introduction of a second small bag, from this Sunday (Dec 1) means there’ll be less trying to wear all your clothes at once like Joey From Friends – or these girls… However don’t think you’ll be grabbing another big case, the dimensions of the second bag must be 35cm x 20cm x 20cm.
Ryanair’s head of communications Robin Kiely said: “We are actively listening and responding to our customers so that they can continue to expect low fares and on-time flights, but can now enjoy a second small carry-on bag and reduced boarding card reissue fees for those who have checked-in online, along with easier website access, 24 hour grace periods and quiet flights, with further improvements set to be rolled out over the coming months.”