The dust is finally settling and our brilliant team is starting to breathe a bit more normally. When the news hit late Friday that Goldtrail Holidays has gone into administration, we set out straight to work. And that’s we did all through the weekend. But thanks to all our previous experiences with Ash Clouds and XL Holidays, we were well prepared!
Here at Purple Holidays, we pride ourselves on our exceptional customer service. So when we get good reviews from our customers online, we get all warm and tingly with pride! We thought we would share some of the great things our customers say about us and our holidays with you – just so we can bask in all of our hard work.
These are all real reviews by real customers. Some of them have been emailed and others have been posted on third-party websites. For those that have been posted, we put a link to the website so you can see it on there for yourself. All the reviews are in their exact words (so please excuse any typos).
“I should have been on holiday this week having booked a 2 week AI to hurgada in Egypt at the cost of 1400 quid, I should have been flying on the 16 but the volcano put an end to that.
After phoning several times to find out what was going on I was reassured not to worry, everthing was being looked into and they would get back asap after they heard anything, but they were near enough positive everything would be fine and told me i would probably be re-sheduled or even refunded my money.
so after dis-cussing this with my other half we deceided any later and egypt would be too hot anyway ,so we decieded on another destiation for later on in may . this morning linda phoned me back and on telling her of our decesion which even though was half the original price ,she very quickly sorted all the details out and got it booked up for us,and although the holiday we picked was not as luxurious as the hotel we were originally going on we deceided we were happy to just be going on holiday finally.
but i,m sat thinking about this company now and i can,t praise them highly enough they have been fantastic through out from the girl we originaly booked it with who gave us insurance cover and then discounted off the price,right through to the customer services,were brilliant and anyone thinking of booking a holiday you could do a lot worse, I’m certainly glad i booked with them.”
(Posted by “the big fella” on Apr 23, 2010)
“I want to thank Iva for being extremely helpful and prepared to look at alternatives when I was helping my son and his friends to book a holiday to Turkey. I gave Iva a number of challenges over best price and suitable accommodation for a group of 8-10. The actual group was reduced with work commitments and the need to check the ability to obtain the leave they required. She was helpful and friendly and gave me ways of helping the others to add on to the booking. Iva was very flexible and provided me with alternatives if the group were not happy. She then had to take payment from different cards and was so patient with everyone. I am extremely happy with the service Iva provided and would be happy to book a holiday using her help and guidance again.”
(Emailed by Barbara C. on Apr 28, 2010)
“This is just a quick email to say a big thank you to Leo who was my booking agent for the above holiday reference. Having booked through a number of different holiday agents previously, Purple Holidays has by far been the most helpful and friendliest company I’ve dealt with. I will definitely recommend your company to all and look forward to booking my next holiday with you. Thanks again for all your help Leo!”
(Emailed by Arlene D. on April 23, 2010)
“i booked a holiday with purple holidays on march 10 ,and we were flying to eygpt on a 14 night all inc, but on the 16 april we were struck with the volcano, the holiday had cost quite a bit of money and we were struck with panic thinking we would lose out.
we had to wait until the planes were given the all clear before we could re-book but any worries we had were quickly put to bed by purple holiday staff ,who reassured us there would be no problem in either getting a re-booking or if it came to that a refund. as it turned out we could not get the original hotel at the same price,but we managed to find another holiday that suited us.
i cannot speak highly enough of this company and would have no hesitation what so ever in booking a holiday with them . many thanks to linda, who tried so hard to get us another booking at the same destination and rosie ,both who were very polite courtious, and professional at all times through out my constant harassment, and also vicky who helped us with our original booking, best in the buissness. if you find a holiday with purple don,t even hesitate a fantastic company, and will most definatly be back.”
(Posted by Carl Peters on April 23, 2010)
“I`d like to thank very much to your travel agent Fiona who found me and to my boyfriend very fab holiday in Egypt, just got back and had a great time,its been as she said very good location close to the beach, shops…etc. we enjoyed our stayed there. I`ll be in touch with her very soon for my next holiday!!!!”
(Emailed by Dada F. on April 8, 2010)
“James was one of the most pleasent people I have had to talk to on the phone when it comes to ringing companies. He was polite, sociable and extremely friendly. I think he has amazing costumer service skills and made booking my holiday an absolute delight. I would love if you could make him aware of this and to pass on my compliments. So he remebers who I am, I booked today around 3pm, my holiday was to Rhodes, Greece for me and my partner Burhan. I believe that you have an amazing worker and would love for you to thank him for his great service. I would appreciate it very much if I could recieve an email back from you just to confirm you have read and acknowledged my email. Thank you very much.”
(Emailed by Camilla B. on March 31, 2010)
“Just wanted to pass on my thanks to the chap who booked our holiday didnt get his name sorry maybe you can tell from booking ref ###-###. It was greatly appreciated as he went out of his way to find our requirements and i know that he must have had to stay beyond his shift as it was going up to 22.00hrs on friday evening before we had finally finished booking. We are always quick to complain when things are not right but i feel he has exceeded his normal duties and thought he deserved a mention.Or maybe you have an employee reward scheme. I will definately look to book with you for the summer. Thank you from a very satisfied customer.”
(Emailed by Andrew T. on March 22, 2010)
“Within a matter of no more than five minutes Claire had not only e-mailed the confirmation details, tickets etc, to my e-mail address , she had also organised a hard copy of the details to be sent first class post as a back up following the e-mail problems that l had been experiencing,and they arrived as promised, on following day.
The way in which Claire was able to sort the problems o quickly is a credit to herself and the name of Purple Holidays.Throughout our brief conversation she was extremely courteous and professional at all times. Could l therefore ask you to thank Claire on my behalf. Given the service that l recieved from Claire, l shall certainly be booking further holidays with Purple Holidays.”
(Emailed by Alan M. on March 13, 2010)
“Just felt I had to write to say thanks to Robbie. We booked a last minute holiday through Purple Holidays who recommended Hurghada and the Stella Makadi Resort. We were surprised by how lovely it was, the servce the atmosphere and location. If you are looking for a relaxing holiday with simple food, drink, great service then look no further. We were able to have some well needed R & R listening to the ocean. The only thing I would say is that if your flight arrives in the day do not be disuaded by your journey to the resort, you will feel like it is either a war zone or a building site but when you get the resort all is well and you will not even know or care what is going on outside. There are 2 pool areas, if you are looking for quiet, go to the one nearest the spa, or you will be subjected to loud belly dancing throughout your stay. We also did the Quad bike trip from the beach which was great fun. We had a great, well needed holiday, purple were spot on with their recommendations.”
(Emailed by Amy T. on March 4, 2010)
Thanks to all our wonderful customers for giving us such great feedback! Your reactions are the reason why Purple Holidays will continue to strive for excellent customer service for all our present and future purple holidaymakers.