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Christmas in June
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Purple Tips: Hidden Shopping Gems Europe
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Escaping to Egypt
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Family holidays in Spain
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PurpleTravelTalks: Don’t leave the seat next to you to chance.
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Where should the Royal Couple take their Honeymoon?
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Turkey Top 5
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Guide to the best value Caribbean holidays
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Must-Have Travel Apps for iPhone
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Explore: Holiday Companies Explained

Christmas in June

It may seem a little early to start thinking about Christmas plans, but if, like us, you’d prefer to leave town for the holidays, then you’ll need to book now to get the best prices. If you’re staring at this post with a blank expression, you’re probably a first-timer, but for many of our customers, Christmas is just not complete without a passport, a suitcase and a warm, relaxing sunbed that’s as far away from home as Timbuktu.

A Christmas abroad brings with it a variety of factors – whether good, bad or just plain ugly. Local customs such as the 13 Santa Clauses of Iceland, a black St Nick in Holland and the masked musicians of the Caribbean can be a pleasant cultural awakening, while unexpected seasonal closings and minimal flight availability can be an irritating addition to the holiday – bear in mind, if that twenty-strong family of obese Americans are all competing for the last seats on a flight to sweet potato pie at Big Momma’s House, you’re probably going to lose out.

Yet the real challenge it seems, comes in deciding where exactly is the best place to celebrate this supposedly joyous, but often stressful time of year. Fares skyrocket, offending recession-strapped budgets and deciding between a white Christmas and a golden one can be a pretty tough call.

Rather than worrying your little, paper-hat clad head, why not just book a trip to one of these five destinations that we think are perfect for the Christmas season? Read More

Purple Tips: Hidden Shopping Gems Europe

Purple Tips: Hidden Shopping Gems Europe

It takes a special kind of tourist, one with a keen eye, a patient disposition and a thorough approach to research (not to mention an iPhone…), to visit a city and discover the gems that even its locals have no idea about. Anyone can stumble out of the tube at Knightsbridge and find themselves in Harrods and even my grandmother wouldn’t be too hard-pressed to locate one of the better boutiques on the Champs Elysees, but the real challenge, the one that may ultimately reward months of MI6-style investigations with a pair of one-off Chanel sandals, requires a far keener tourist.

Before you read on, be warned. This blog post is not for the faint-hearted, the sun-seeker or the “let’s just have a MacDonalds”-er, this is for the shopper – the real shopper. While the list may be subject to add-ons or removals and is far from a comprehensive European shopping guide, I believe it contains some of the best-kept secrets of my own European travel experiences. Consider it a work in progress and feel free to reveal your own hidden treasure coves. Enjoy…

Copenhagen
As Scandinavia is fast becoming the centre of cool, it is no surprise that first on the list is the Acne Archive store in Copenhagen.  Archive is an Acne outlet store, selling a collection of classics by the offbeat Swedish foursome, as well as some recycled pieces from catwalks and samples. With 50% off all year round and new stock coming every week, it’s actually cheaper for Acne-lovers to fly over to Denmark for their new season wardrobes than it is to purchase the collections full price in their own country.

Athens
Following the philosophy, ‘one woman’s trash is another woman’s treasure’, Bohbo, a contemporary second-hand store in Athens, is an Aladdin’s cave of pristine Chanel, rare Marc Jacobs and well-selected vintage pieces. New items arrive daily, mostly donated from the wealthy, well-heeled women of the nearby Kolonaki neighbourhood, so the choice is continually diverse and fresh, with something on offer for everybody. Expect to find a wide range of unusual pieces alongside fashion classics such as Balenciaga motorcycle handbags and unworn Louboutins. On a recent excavation, I picked up a pair of cork-heeled Chanel Mary-Janes for just €120.

London
A renowned spot for stylists seeking retro designer looks, Bang Bang Clothing Exchange offers a dream mix of impeccably kept ‘I want you’ labels, excellent quality vintage and rare pieces from local designers. A little like New York’s Buffalo Exchange, Bang Bang also allows you to take your own unwanted clothing (as long as it reaches the standard of their stock) and exchange it for others within their store. However, unlike Buffalo, Bang Bang is extremely selective in its stock, meaning only the most pristine and fabulous clothing will be accepted.

Berlin
With so many interesting and unique stores flooding through Berlin at present, it’s impossible to choose just one. However, Darklands, situated in the arty area around Heidestrasse, north of Berlin’s main station, has really thrown itself to the forefront. Currently offering an impressive selection of avant-garde menswear, the shop is nomadic, moving every 15 months or so to a new location in a new area in order to shake off those shoppers whose noses are perpetually stuck into the air (buyers, stylists, anyone who works at Net-a-Porter – this means you). For this reason, the interior of their third instalment (Darklands 3.0) is the antithesis of a high-fashion world; expect life-sized dolls hanging from the ceiling, unsurprisingly dark clobber embellishing the walls, including coveted designer brands such as Damir Doma and Christian Poell and exposed lighting fixtures, all housed within what used to be non-descript, rough warehouse.

Milan
Stepping into Milan’s Cavalli e Nastri is like walking into some wealthy, old lady’s very well-organized designer closet. The petite shop, situated close to Moschino and Armani houses some of the most pristine vintage finery you’ll ever be so lucky to lay eyes upon. Pieces can date back to the late 1800s, but equally may include a 1950s organza prom dress or a pristine beaded flapper, hanging neatly beside a quality ’70s Pucci print. There is row upon row of glass drawers containing colourful stone brooches, earrings, and costume jewellery and a serious handbag collection (think Hermès, Dior, Chanel) in the rear room.

Escaping to Egypt

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Hurghada

Start out with an exhilarating, adventure filled and educational underwater tour, by hopping into a submarine and diving over 20 yards under the sea. It’s an unforgettable experience among the colourful, sub aquatic world.

If you prefer staying on dry land, a desert safari is an utterly thrilling ride. Your guide will take you into Bedouin territory, exploring the fascinating lifestyle and (for the romantic at heart) will bring you for a picnic under the stars after the most beautiful sunset.

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Family holidays in Spain

Family holidays are always tricky. You’ve got so many variables to think about. How to keep the kids happy and where to find good beaches that are safe and not too crowded. You want fun and relaxed places to eat and kids clubs are always handy. Good public transport links are a must and of course you don’t want to be spending an arm and a leg on your holiday.

Then, you might like some choices to keep mum and dad busy; perhaps Grandma and Grandpa are tagging along too? You want to enjoy your holiday as well!

We reckon Spain should be a top choice for a family holiday. With great prices, facilities and of course that elusive sunshine, why would you consider anywhere else?

Malaga on the Costa del Sol has plenty to entertain children of all ages! The Malaga Open top tour bus is a nice way to get your bearings. A trip to the city beach of Caleta is a must. Little ones will love playing in the surf and there are plenty of loungers, umbrellas and facilities to help you out. If you tire of the beach, the interactive science museum will keep you in the shade and entertain for hours. The buggy friendly promenades are a great option for an evening stroll and the range of tapas bars and restaurants mean there’s a choice for even the fussiest eaters.

Lanzarote’s Puerto Del Carmen is amazing value for a fantastic summer break with the kids this year. There are plenty of options for all inclusive or self catering getaways that include kids clubs to keep them busy. The beach is a must, with nearly a mile of golden, soft sand, clean clear waters and a full range of facilities. Just a few miles away in Puerto Calero, kids will love Submarine Safaris. Designed especially for children to enjoy underwater exploration, it’s an incredible journey into Lanzarote’s clear, magical waters.

Costa Brava’s Lloret de Mar is perfect for a simple sunshine break of sandcastles, swimming and a bit of exploring. It’s got plenty of family friendly beaches so you could almost chose a different one every day. Lloret Turisme offers a miniclub, with organised beach games with a beach library for the grownups! The many children’s playgrounds offer a lovely break from the sand. There are even a couple of adventure parks including Gnomopark with bowling, mini karts, games and a gnome farm! If that’s not enough, it’s close to Barcelona if you feel like a little city adventure on your sunshine break. Discover the aquarium, or Park Guell which kids always enjoy.

Majorca has been a trusted family friendly resort for many years; it’s easy to see why so many people return again and again. We like Alcudia Beach or Cala Bona where you have great accommodation options with plenty of family friendly extras. The weather is almost perfect; the long sandy beaches are safe for little ones to get busy making sandcastles. Most hotels and apartments feature child friendly pools and kids clubs to keep them busy from morning ‘til bedtime.

Tenerife’s Costa Adeje is one of our top choices. It’s got a lively atmosphere, with lots of day trips on the menu. Check out the whale watching cruises or boat day trips. If you’ve got older children or teens, they will love trying out diving or surfing. A mini train runs through the resort to pick you up and drop you off when you need to, perfect if mum and dad are tired after a long day in the sun.

La Pineda on the Costa Dorada is really the best of both worlds. With an Aquapolis water park, Dolphinarium and the PortAventura theme park, as well as beautiful Salou just around the corner, there are more fun options than you can shake a stick at! Sun, sea and sand are the orders of the day, in this blessed out cheap holiday hotspot.

PurpleTravelTalks: Don’t leave the seat next to you to chance.

Everyone’s been through it, that awkward moment; you’re stuck on a flight next to a chatterbox, when all you want to do is have a snooze. You do that not-so subtle thing of sticking in your headphones and hope for the best. Well now, a couple of airlines are introducing ‘social seating’ so you can use your Facebook to pick who you’ll sit beside.

We hear airlines like Air France, Malaysia Airline and KLM Royal Dutch Airlines are planning on the move. ‘Social seating’ will enable you to browse the Facebook or LinkedIn profiles of people on your flight and see what you’ve got in common. We think they want you to check out their pictures; see what their interests are and then you can decide if you want to sit next to them.

It will probably be geared a little more to the business audience, people who want to talk management or strategy, but it’s easy to see how it could catch on. So, we’ve been having a little chat about it here and we think it’s definitely got a lot of positives, but what happens if someone you know requests a seat next to you and you’re not exactly thrilled about it?

Maybe you’d be a little more interested in ‘antisocial seating’? An airline called AirAsia is giving customers the option to take up all the seats beside them. For a price you’ll be able to stretch out across three seats or simple ensure the one right beside you is free. You’ll be notified a few hours before – and if there are no spare seats you’ll get a refund.

We’d love to know what you think. Are you a social or antisocial sitter!? Tell us what you reckon in the comments section.

Where should the Royal Couple take their Honeymoon?

Rumours have been flying about the Royal Honeymoon for months now and no one seems to have a definite answer on where the happy couple plans to go. Since it seems impossible that they have left it to the last moment to decide, we thought we would go through some of the rumours and rate them on their likelihood. We’re also asking you, our readers and customers to come up with places you think the Royal Couple should go and why. If you were the Royal Travel Advisor, where would you send the newlyweds on honeymoon? The top answers will be posted on a blog to come – and if you happen to be right, you could be looking at a fabulous mystery prize for your answer!

1. Corfu, Greece: Likelihood 7/10

Corfu is a gorgeous island with lush vegetation, warm climate, and stunning beaches and coves. Finding hotels that cater to ultimate luxury in Corfu is not very difficult either, as its adjoining island, Paxos, is home to some of the most expensive celebrity summer retreats in Europe. However, the weather in Corfu at the start of May could be unpredictable and, without the cooperation of the weather, the Royal Couple’s honeymoon bliss could freeze.

2. Jordan: Likelihood 5/10

There is certainly plenty to see and do in a country full of ancient historical sites, metropolitan luxuries, and pleasantly warm climate. However, the hostile political situation currently taking over the Middle East’s Arabic nations is a little bit unsettling. Although Jordan is perfectly safe for a colloquial visit, the Royal Couple need tread with greater caution.

3. Romania: Likelihood 6/10

Romania is a beautiful country that has seen little disruption from mass tourism. Large cities turn into lush countryside that is not too different from that found in England. However, our travel advisors here seem to be stuck to the impression that Romania is just not romantic enough for a honeymoon. I guess we will see…

4. Balmoral Estate, Scotland: Likelihood 9.5/10

Scotland is certainly a place of beauty and culture. However, this is not why the Royal Couple would choose this magnificent land. The truth is, they need privacy. The Queen’s Balmoral Estate stretches to a whopping 50,000 acres and is the perfect place away from prying eyes. They may even do as Princess Diana and Prince Charles and combine their stay at Balmoral with another, sunnier, location.

5. Cairns, Australia: Likelihood 7/10

Prince William is noted to have said on their recent trip to Australia that he and Kate would like to go back for their honeymoon to dive the Great Barrier Reef. Australia’s climate this time of year is very favourable, as is the comfort of being in a somewhat-familiar English-speaking environment with all the amenities of England. However, it seems Price William has only 2 weeks off from his Royal Air Force commitments – so a lengthy flight may be unfavourable at this time.

6. Mustique, Seychelles, British Virgin Islands: Likelihood 9/10

Now that seems more like it! Any secluded resort in the Caribbean or Indian Ocean definitely just screams honeymoon! Although they wouldn’t be the first honeymooners to make this revelation, being unique is not the ultimate goal. Any of these hot, exciting, tropical locales are able to provide a level of privacy, coupled with the sea and sun that is much needed when going on holiday. After all, there is little more important than being able to relax all day wearing nothing but a swimsuit.

For a topic with this much publicity, the location of the Royal Couple’s honeymoon can potentially have rippling effects for the tourism industry in their chosen destination. For countries struggling to compete, it can potentially be a very important decision!

Turkey Top 5

Turkey is easily one of the most popular summer holiday destinations for Purple Travelers.  Its combination of stunning beaches, quaint seaside resorts, ethnic cuisine, and rock-bottom prices, make Turkey the destination of choice for British holidaymakers. If you’re thinking of travelling to Turkey this summer, or have already planned to return, we’ve come up with some of the most spectacular things to do while you’re there.

Pamukkale thermal pools via purple travel

1.  Pamukkale Thermal Pools

If you do only one excursion during your stay in the Bodrum Peninsula, this is definitely it. This rare formation of thermal pools high in the mountainous region is said to heal asthma, rheumatism, and even skin and eye conditions. In case that’s not enough to convince you, the stunning views and the photos you’ll be able to bring back home should certainly do it. Pamukkale image via @ Esther Lee

Gulet cruise via purple travel

2.  Gulet Cruise

The best way to experience everything the Turkish coast has to offer is by taking a Gulet Cruise, also known as the Blue Cruise. Starting in the port of Bodrum and travelling as far as Antalya, these cruises will take you through stunning bays, busy ports, ancient cities, and secluded coves. A little research in advance is well worth it, as these cruises are different and may stop in different places of interest. Keep your eyes out for those stopping at Kaputas Cove and Patara Beach. Gulet Cruise Image via @ Turkey Vision.

Ephesus via purple travel

3.  Ruins of Ephesus

One of the most-visited archeological sites in Turkey, the ancient ruins are certainly a sight to see if you’re staying near Kusadasi. Ephesus was home to one of the original 7 Wonders of the Ancient World, the Temple of Artemis, and still is a significant point of culture, religion, and history. Image of Ephesus via @ Esther Lee.

Mamure Kalesi via Purple Travel

4.  Mamure Kalesi

This castle fortress located on the southernmost tip of Turkey, is a magnificent sight. Home to the Romans, Crusaders, and Ottomans throughout the centuries, it stands as though it was livable just last week. Although it’s about 5 hours from the nearest tourist resort of Alanya, it is the ideal getaway for a swim at sunset. Image of Mamure Kalesi via @ Dr. Colleen Morgan.

Ballooning in Cappadocia

5. Ballooning in Cappadocia

The area of Cappadocia is hugely popular with tourists, who visit it to examine its history, geological and historic landscape. But really, the way to see it is by hot air balloon and is available in Goreme. This will give you a true birds-eye view of the incredible landscape. Image via @ Moyan Brenn.

Of course, there are many other sights to see in Turkey that we didn’t go into more detail about and are sure to be a memorable experience on your trip. Definitely go to one of the many Turkish markets in your resort, or the Turkish Nargile (Water Pipe) Bars.  There are many archeological sites and castles scattered throughout the coastal region worth visiting. If you’re still deciding on where to go in Turkey, do some research on what you want to see before you book and stay in the area with the most places of interest to you. A good place to start is Trip Advisor’s Thing to Do in Turkey  page.  Have you been to see these, or any other sites, yourself? If so, please post your feedback and your suggestions for our readers!

For more on things to do in Turkey and the best value flights, hotels and transfers, get in touch with our expert team at Purple Travel here.

Guide to the best value Caribbean holidays

Summer is still months away and it seems the list of short-haul destinations for winter sun are getting slim. If you still want to get away on a moderate budget, the Caribbean is the best alternative. We’ve narrowed down the most worth-while places to enjoy the best value Caribbean holidays. Light on the wallet but heavy on fun!best value Caribbean holidays from Purple Travel

Dominican Republic – Punta Cana

The fantastic climate, coupled with excellent standard all-inclusive resorts, long sandy beaches, and moderate prices makes the Dominican Republic the destination of choice for a Caribbean holiday. The resort of Punta Cana is on the South-East side of the Island and is home to Bavaro – a stunning stretch of white sand beach leading into turquoise waters. If you’re looking at Dominican as an option, paying a slight premium to stay on this stunning shore as opposed to Puerto Plata is well worth it.

 Cuba – Varadero

This beautiful island is not only the birthplace of the refreshing Mojito – it is the place to be if you’re looking to experience an incredible culture coupled with stunning beaches. Because of the vast size of the island, it is difficult to get to Havana’s gorgeous architecture if you’re staying anywhere other than Varadero. If you don’t want to compromise between a beach getaway of a lifetime and an unforgettable cultural experience, then Varadero is definitely the place for you. The abundance of reasonably-priced all inclusive resorts in this area are sure to delight you.

Jamaica – Negril

Jamaica is the place for lush landscapes, long sandy beaches, and fantastic nightlife. If you want it all, Jamaica is the definite must-see. Negril is the most popular tourist resort in the area. Located on the West Coast, here you will find all the famous Jamaican all-inclusive hotels lined along the 7-mile sandy beach. The abundance of shops, restaurants and bars in Negril are sure to keep every day as action-packed or as lazy as you want.

Mexico – Cancun

Cancun is a favourite destination for the entire family. Couples will love the luxurious all-inclusive hotels in the area, fantastic Mexican cuisine, and the stunning stretches of sandy beach. For the party animals, Cancun has a reputation for some of the liveliest nightlife in the Caribbean, which makes it a favourite spot for North Americans during their school holidays. Your little ones will be entertained by all the organized activities on the beach and the wide array of facilities for children at the hotels. Excursions are also widely available – a favourite being the Mayan Ruins of Chichen Itza, which are well worth the trip.

These destinations rank top for budget and value, but many other Caribbean islands are worth seeing if you can afford the premium price. St. Lucia and Barbados are top choices, as well as St. Maarten, Aruba, the US Virgin Islands, British Virgin Islands, Bahamas and Turks & Caicos just to name a few. For more information on the best value Caribbean holidays visit our website or give us a ring on 0207 993 9228.

Must-Have Travel Apps for iPhone

You’ve finally bit the bullet and invested in an iPhone (possibly even your second or third) – so what next? So many things you can do with it, where do you even start? Well, if you’re going on holiday in the near future – then you’ve just officially made yourself a valuable travel companion! To get through all the noise, here are the top travel apps for iPhone you need to get before you leave on holiday.

1. Photo Editing & Sharing

Your iPhone has an incredible capability to take photos. Whenever on holiday, taking photos of your experiences is as essential as packing (if not more so)!  Aside from the built-in features, investing in some extra apps to help you edit and share your photos will ensure they end up perfect. For editing try CameraBag to brighten, sharpen, crop, and add filters to your photos almost instantly. Use Pano to capture those incredible views in Panoramic images.  PixelPipe is an amazing app for sharing your photos with your friends – it is linked to over 50 supported sites (including Facebook, YouTube, Twitter and WordPress) and even lets you add geotags to your photos so you can keep track of exactly where each photo was taken.

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2. Language Translation

Jibbigo is an application that promises to take all the hand-gestures and guesswork out of trying to communicate in another language. All you do is say what you want to say and it says is back to you in the language of your choice! No typing required. Right now it’s available for English to Spanish, Japanese, Chinese, and Arabic… hopefully with many more on the way. If you are looking for a greater set of language translation options, try iSpeak. Although you need to type what you want to say, an audio playback feature will help you get the words just right and is available in most European languages with more to come.

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3. Restaurant Locations & Reviews

The next time you’re drifting about a busy resort wondering what “looks like” a good place to eat, all you need to do is pick up your phone. Zagat to Go gives you access to thousands of restaurant ratings and reviews, including descriptions and price guides. Chances are you’ll only be in the area for a week or two at the most, so it’s best to get it right as soon as possible and save your taste buds – and your wallet.

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4. Trip Planning

From airport departure times and delays, estimated landing times and alternate flights, to parking availability, baggage claims, airline contacts and weather – TripCase has your entire travel itinerary needs in one neat little package. To sort out all the fun things you want to do while on holiday (alphabetically, by importance, cost, location & more) and store contact numbers and locations with ease, try GlobeTrot on for size.

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It goes without saying that there are so many options out there that it may be possible we missed a couple travel apps worth sharing. If you have any suggestions, we would definitely like to know!

Explore: Holiday Companies Explained

There are so many holiday companies nowadays doing so many different things that getting through all the names and their roles in your holiday booking can be extremely gruesome. This is especially true when you have a complaint to make about your hotel or you’re looking for compensation of some sort. This article intends to help you get through all the jargon and show you how it works. We’ll start from the beginning.

Travel Comparison Websites

If you’re doing an initial holiday search, chances are you’re using one of the many travel comparison website available online. These are websites like Teletext Holidays, Icelolly, Travelzoo, Travel supermarket, Kelkoo, Lastminute.com and many more. When you search these websites, the offers advertised are actually those of other companies and are not provided, organized or booked directly through the travel comparison website. All the offers you see are only advertisements for other travel agents or tour operators. When you call the number on the ads or click on a link, you are directed to the travel agency or tour operator who will give you the details and book the holiday for you.

Travel Agents

Travel agents come in many shapes and sizes. From your local independent travel shops around the corner, to your large travel agents like Hays Travel (Hays Travel is also our “parent” company – we work with them and other independent agents to get the best discounts and pass them on to you).

Travel Agents work like brokers, with access to all kinds of flights, hotels, tours, and tour operator packaged holidays. We work with commissions and discounts from these tour operators and various other suppliers that we can pass to the customer, meaning you get better prices than going straight to the source. Travel Agents are also helpful because they can provide you with a wide range of product availability and are not limited to booking with just one company.

Tour Operators

Tour Operators come in many shapes and sizes as well. The big ones are Thomas Cook, Thomson, and Cosmos. There are, however, other tour operators that provide great deals on specialty holidays. Tour Operators sell their holidays to Travel Agents with a discount and can also sell their holidays directly to you, the customer. If you go directly to Thomas Cook, for example, you will only be able to get the flights and hotels available through Thomas Cook and no one else. If you book a Thomas Cook holiday through a Travel Agent, chances are you’ve paid less for it and gone through all the different holiday options before settling on a Thomas Cook package.

Tour Operators like Thomas Cook offer flight-only and accommodation-only bookings as well, so it is very possible when you book through a Travel Agent, that you can be flying with Thomson because the flights are cheaper or more convenient and still stay in your preferred Thomas Cook hotel. The main difference between a Tour Operator and a Travel Agent is that Tour Operators often have their own flights and hotel contracts that have been paid in advance and are theirs, while Travel Agents purchase the available spaces one at a time and at the same time you book your holiday.

Bed Banks & Transfer Suppliers

Beds Banks & Transfer Suppliers are companies that provide only accommodation and/or transfers and nothing else. Some examples include Low Cost Beds, Alpha Rooms, You Travel, A2B Transfers and many, MANY more. These companies work in a few different ways. Mainly, they contract hotels and transfers either from a local (i.e. on location) broker or directly with the various hotels they provide. Because they contract large amounts of rooms, they often achieve great prices for accommodation and pass them on to you or to a Travel Agent with commission (even bigger savings for you).

Low Cost Airlines

Low Cost Airlines are just that, low cost. They don’t get any lower in cost and do not offer commissions for travel agents with discounts on flights or extras. Travel Agents can include a low cost airline in your holiday booking and still have your holiday financially protected. This is especially important if you are considering booking each holiday element separately and on your own. Booking each element on your own (not through a Travel Agent) affords you the least financial protection on your purchase and could potentially end up costing you hundreds or thousands of pounds.

Local Handling Agents

These are the agents who will be there, on location, while you are on holiday. They offer the hotel or transfer contracts to your tour operators, bed banks, and transfer suppliers. If you have a transfer booked through A2B Transfers, for example, you need to look for the local handling agent’s name (written on the voucher) when you get to your destination airport.

How This Affects You

Let us say that you’ve booked your holiday with us (a Travel Agent) and the food and service at the hotel is just unbearable. (By the way, we try not to sell these kinds of properties and we do this by asking our customers for their feedback – which is always appreciated). You complain to the hotel reception and they tell you to phone us. Once you call us, we need to send your complaint to the Bed Bank or Tour Operator who we booked your hotel with (since you are our customers, and we are their customers, you usually cannot contact the supplier directly). That Bed Bank or Tour Operator, depending on how they’ve contracted the specific hotel, will contact the local handling agent to pass along your complaint and come up with a solution and a response.

Although this process is time-consuming, we always work with our suppliers to develop better and faster ways of resolving problems. For emergencies, the number of the local handling agent is always on your vouchers. This is the same for any component of your holiday, whether it is booked as a package from one Tour Operator or as a “Dynamic Package” through many suppliers.

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